Shipping Policy

Most orders will be shipped using USPS (U.S. Mail) or UPS.

Most orders are filled within a 1-3 business day time frame, with the exception of items that are made to order. If you have any questions about processing time frames, please feel free to contact Customer Service at 864-764-1879.

THE MANE MUSHROOM SHIPPING SCHEDULE

Monday- Friday: Business hours are 8 am to 4:30 pm eastern.

Saturday- Sunday: The Mane Mushroom is closed, and shipments will leave the facility in the order that they were received.

Note: The Mane Mushroom Shipping Schedule May Vary Due to Major Holidays or Inclement Weather.

Once a package has been processed, you will not be able to track it until the first scan by the carrier. Please wait 24 hours before contacting Customer Service about a package’s tracking number being unidentified. Customer Service can be reached at 1-864-764-1879.

CANCELLED ORDERS

If your order has shipped, it cannot be cancelled.

Prior to shipment, cancellations may be feasible, depending on the progress of fulfillment. If you need to cancel an order, contact us at 864-764-1879 immediately.

USPS DOMESTIC

USPS re-uses tracking numbers and many take 24 hours to change over to the new shipment. USPS does not guarantee delivery times on First Class Mail or Priority Mail shipments. USPS Priority Mail Express guarantees delivery 2 working days from the ship date. At check-out, customers are presented with an estimated transit time. The Mane Mushroom is not responsible for specific delivery dates and holds no responsibility once the package has left our facility. We cannot intercept any package being shipped through USPS. It’s the customer’s responsibility to provide accurate shipping information. If a package is returned due to incorrect shipping information, the customer must pay for re-shipment. No refunds will be issued for incorrect shipping information. If a package has not been delivered or is delivered to the wrong address it is the consumer’s responsibility to contact USPS.

THE MANE MUSHROOM IS NOT RESPONSIBLE FOR INCORRECTLY DELIVERED PACKAGES; NO REFUNDS WILL BE ISSUED. PLEASE CONTACT USPS FOR CLAIMS INFORMATION. UNITED STATES POSTAL SERVICE: 1-800-275-8777

UPS DOMESTIC

All shipments being sent through UPS are insured and tracked. UPS guarantees delivery on all their services aside from UPS Ground and 3-Day Select. We cannot intercept any package being shipped through UPS. It is the customer’s responsibility to provide accurate shipping information. If a package is returned due to incorrect shipping information the customer must pay for re-shipment. If a package has not been delivered or is delivered to the wrong address, it is the consumer’s responsibility to contact UPS.

**UPS CANNOT DELIVER SHIPMENTS TO PO BOXES; YOU MUST PROVIDE A PHYSICAL MAILING ADDRESS AT CHECK OUT**

THE MANE MUSHROOM IS NOT RESPONSIBLE FOR INCORRECTLY DELIVERED PACKAGES; NO REFUNDS WILL BE ISSUED. PLEASE CONTACT UPS FOR CLAIMS INFORMATION. UPS DOMESTIC/INTERNATIONAL: 1-800-742-5877

***SATURDAY DELIVERY IS NOT INCLUDED ON NEXT DAY SERVICES. IF YOU REQUIRE SATURDAY DELIVERY, PLEASE CONTACT CUSTOMER SERVICE AT 864-764-1879***

INTERNATIONAL SHIPPING

Due to the sensitive nature of our products, we highly recommend selecting an expedited shipping option when placing an international order. Please proceed with caution! No refunds will be issued for orders refused by Customs.

The Mane Mushroom is not responsible for Customs fees. It is the consumer’s responsibility to research Customs fees for their country, and to pay any necessary fees that result from your shipment. Any package returned due to refusal will not be refunded.

It is the customer’s responsibility to know your local and country’s laws regarding the importation of the products being ordered. If a package is seized by Customs or returned to us due to the receiving country’s rejection, no refund will be issued. The Mane Mushroom holds no responsibility for international orders once they leave our facility.

We do not guarantee any international delivery time frames. The Mane Mushroom will not refund shipping costs of any kind due to delivery time.

The Mane Mushroom cannot intercept any international delivery. Once the package has left our facility, it will be shipped to the address given to us and no refund can be issued. It is the consumer’s responsibility to provide us with the correct shipping address at time of order.

Customs processing time can vary and may impact delivery times. If you have not received your package, please contact your local Customs Department for assistance.

PLEASE PROVIDE AN ACCURATE E-MAIL ADDRESS AND TELEPHONE NUMBER. IT IS THE ONLY WAY WE CAN CONTACT INTERNATIONAL CUSTOMERS.