Frequently Asked Questions
How long will it take my order to arrive?
Most orders ship within 3-5 business days of order placement, however, the nature of our products, some may require a longer processing time. Please make note of processing time frames mentioned in the product descriptions. If we expect your order to take more than 5 business days, a Customer Service Rep will call and let you know!
What is your policy for returns, cancellations, and refunds?
Due to the sensitive nature of our products, we do not allow returns. However, in the event you receive a faulty product, we are more than happy to issue a replacement. Please contact our Customer Service Team at 864-978-5466 for assistance.
If you place an order and wish to cancel, we recommend contacting our Customer Service Team at 864-978-5466 as quickly as possible. Orders that are still in a processing status may be canceled and refunded, however, orders that have already left our facility are unable to be canceled.
Once your order has been successfully canceled, we ask to allow 3-5 business days for refunds to post. If you are expecting a refund and have surpassed the 5 business days, please, contact your financial institution or our Customer Service Team at 864-978-5466.
What do the mushrooms taste like?
Well, we all know taste is subjective, but we’ve done our very best to create flavor and texture descriptions that will shed some light on the flavors you’ll experience. Check out our Fresh Mushroom pages, click the mushroom you’re interested in, and scroll down to the ‘Description’ tab.
Why can’t you ship fresh mushrooms?
Mushrooms are delicate and particular. They bruise easily, dry easily, and don’t like travel. If you’re nearby Spartanburg, SC and would like to pick up an order, give us a call at 864-978-5466 and a Customer Service Rep will happily go over availability and get you shroomed up! In the meantime, we’ll keep working on possible shipping solutions and keep you posted.
What is Inoculated Grain Spawn?
Our Inoculated Grain Spawn are 5lb bags that have already been sterilized and inoculated with mushroom mycelium. The grain used may vary due to availability, but we have found Milo, Wheat Berries, and Rye Berries offer excellent results. Your order will be prepared with one of these three options.
What is substrate?
We use the word substrate when we refer to any substance mushrooms are grown on. Substrates can be any number of blended materials used for mushroom production. Our favorites include a mixture of oak pellets, soybean hull, and gypsum, pasteurized for a minimum of 22 hours. This works beautifully for our Lion’s Mane, Oysters, King Trumpets, Golden Enoki, etc. A blend of oak pellets and wheat bran makes for an excellent Shiitake substrate.
Do dried mushrooms expire?
Under careful storage, dried mushrooms are safe to use for a very long time. To extend shelf-life and prevent changes in flavor, scent, and coloration, you should take every possible step to reduce their exposure to air, heat, and light. Storing them in a dark, airtight container (rather than clear), prevents light and oxygen exposure. The back of your pantry or a drawer in your fridge are ideal storage locations. These conditions should keep your dried mushrooms happy for 1-3 years. If you use dried mushrooms frequently, you can separate them from your bulk package on a weekly or bi-weekly basis. This will reduce the number of times your bulk storage container is opened, protecting the mushrooms inside.
Can I pick up my order?
Absolutely! Please contact our Customer Service Department to order for pick up at 864-978-5466.
Why do so many of your products recommend expedited shipping?
Many of our products contain live, growing organisms that are sensitive to fluctuations in light, heat, oxygen, and agitation. The faster the shipping service, the less likely harm will occur during transit.
How can you tell when mushrooms have gone bad?
When stored properly, fresh mushrooms are good for 1-2 weeks. See our product descriptions for recommended storage suggestions. Signs of spoilage include slimy or wrinkly texture, strong odor, and changes in coloration. Always give your fresh mushrooms a good look over when you purchase, so you are familiar with their properties during peak freshness.
What is blotching?
Blotch refers to discoloration found on mushrooms that have been exposed to bacteria. While blotching is usually no threat to our health, we recommend carefully inspecting any produce before eating. Check your fresh mushrooms for discolored sections, typically in green, yellow, or brown shades.